The Rage of the Sweater-Folder

The quality of customer service isn't necessarily proportional to the price tag, or the thread count, as the Luxury Institute determined in a recent study. Bloomberg News identifies Fendi and Hugo Boss as the luxury retailers with the worst customer service, and shines a spotlight on a recent incident of bangle-snatching by a shop assistant at a Paris Louis Vuitton store (they are now "beefing up staff and training to prevent a loss of customers").

Among the luxury brands providing the best experience for consumers are Hermes, Giorgio Armani, and Ferragamo.

Photo: Getty Images

More from the article:

"When LVMH [Louis Vuitton's parent company] got into the watch and jewelry business in 2001, customers had to wait a month or two for watch repairs, which was 'insulting,' said the unit's president, Philippe Pascal."

Funny. Stylelist fave Uniqlo promises free alterations to jeans within one day. And so far the blogosphere is giving "the Japanese H & M" good reviews on that service.

Queerty wonders if it isn't bitchy queens at the makeup counter who are doing the most to sour the customer experience.